Repairs

IMPORTANT: You must contact us first at rotary@lacenano.com with any problems, do not send anything in for repairs on your own initiative. In our experience, most issues can be solved remotely or by us sending you part. Contacting us first will save you time and money.

WHEN SENDING IN REPAIRS, YOUR PACKAGE MUST INCLUDE:
1. Your carefully packed machine and/or other products.
2. Original proof of purchase (warranty repairs only)
3. A note with your name, return address, phone number and email.
We can not send repaired machines back without your phone number, our courier needs it.

The address for all repairs is:
LACEnano d.o.o.
Podbreznik 15
8000 Novo mesto
Slovenia

WARRANTY REPAIRS

All LACEnano machines come with a one-year limited manufacturer's warranty. This warranty covers any manufacturer's defect - this means any part that fails on the machine or power supply within this time frame if this should happen.
However, the One Year Warranty is voided if you:
Drop your machine or power supply on the floor
Tamper with the motor or electronics
Replace or modify parts on your own

NON-WARRANTY REPAIRS

If it has been longer than a year, don’t worry. We like to keep our machines running and our artists happy, so we will repair your machine below cost even when it is out of warranty. This means that we will only charge you for parts, the labor is on us. The most expensive repair on the machine is a complete drivetrain replacement, this includes the motor, motor magnet and jack and will only cost you 100€.

REPAIR TIME

We take pride in the short time it takes us to get the machine back to you because we understand you need your machine to work. We will repair the machine and have it on it’s way back to you within 14 days of us receiving it, but only if we have to do a lot of communication with you. Simpler repairs more typically leave our shop within a week.

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